We accept all the popular payment methods such as PayPal, Apple Pay, Google Pay, Visa, MasterCard, Shop Pay, Discover, and American Express.
Help Centre
Find out the answers to our most frequently asked questions.
Orders
Shipping & Delivery
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. If you don't recieve tracking information for your order, please contact enquiries@creightons.com
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
How long does the delivery take?
We usually take 3-5 business days for your order to be shipped & delivered.
Do you offer free shipping?
Yes, free shipping is available for all the orders that's placed inside the United States. We charge shipping fees for overseas orders.
Do you ship overseas?
No. Currently, we only deliver within the United Kingdom. We are unable to ship orders internationally at this time. We apologise for any inconvenience this may cause and appreciate your understanding.
Orders
What are my payment options?
We accept all the popular payment methods such as PayPal, Apple Pay, Google Pay, Visa, MasterCard, Shop Pay, Discover, and American Express.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. If you don't recieve tracking information for your order, please contact enquiries@creightons.com
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
Shipping & Delivery
How long does the delivery take?
We usually take 3-5 business days for your order to be shipped & delivered.
Do you offer free shipping?
Yes, free shipping is available for all the orders that's placed inside the United States. We charge shipping fees for overseas orders.
Do you ship overseas?
No. Currently, we only deliver within the United Kingdom. We are unable to ship orders internationally at this time. We apologise for any inconvenience this may cause and appreciate your understanding.